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Deliveries and returns

RETURNS

1. Deadlines

You have 15 days after receiving your order to return your purchases to us if they are not suitable.

  • For orders placed on our site :
You can return them for a credit or refund up to 15 days after purchase. Regarding custom-made products, including prescription lenses, we cannot exchange or refund them. They cannot be fitted to any model other than the original.
  • For orders placed in store :
You can exchange them for another product or a credit note within 15 days of purchase, excluding worn and/or personalized products. Refunds are not possible for products purchased in-store. Finally, custom-made products, including prescription lenses, are not exchangeable or refundable. Indeed, they cannot be mounted on a model other than the original model.

Please make sure to keep the tracking number so that you can follow its delivery to our premises.

Only items returned in perfect condition (with all packaging elements: case, spray, etc.) will be accepted.

2. Conditions

Returns are free regardless of the country of purchase.

For orders placed on our site :

  • They must be returned in perfect condition and with all packaging elements (case, spray, etc.).
  • All returns must be made in a rigid cardboard box to avoid transport shocks that could damage the glasses.
  • Shipping costs remain the responsibility of the customer and cannot be refunded.
  • Customs fees cannot be refunded in any way.

For orders placed in store :

  • You can exchange them directly in our Atelier du Marais:

8, Rue Sainte-Croix de la Bretonnerie 75004 Paris.

  • We are unable to refund orders placed in-store. Worn and/or personalized products cannot be exchanged.

3. Reimbursement period

We will refund you within 4 to 7 business days after our workshop receives your returned package. Please allow 24 to 48 hours after receiving the email for the refund to appear in your bank account.

4. My return label

Get your prepaid return voucher by contacting us by email at: hello@paul-ward.com.

Simply specify your order number and our customer service will send you a return label within 48 hours.

Parisian eyewear designer

PAUL WARD

PAUL WARD

Parisian eyewear brand for almost 10 years

Our idea is simple, and that's probably what makes it unique: to offer beautiful, well-made glasses, with a European production circuit as close as possible.


Designed in Paris, made in Italy and sold directly, only in our stores, they are therefore more accessible.

Our idea

Paris in the heart

Behind Paul Ward is Adrien Chetrit, a passionate optician and designer.

He is the one who brought the brand to life and designs all the models from his Parisian studio.


The guiding principle has been the same since day one: to create elegant and timeless eyewear.


His numerous inspirations are mainly drawn from travel, literature and cinema.


The name Paul Ward is itself a tribute to a cult novel by Bret Easton Ellis.

Our sunglasses

Made in Italy

All our glasses are handmade in Italy.

Our factory is nestled in the Cadore Valley, north of Belluno and at the foot of the Dolomites.

This is where we find the most beautiful materials, such as acetate from Mazzuchelli, and where exceptional centuries-old expertise is shared, offering us the best quality.


Our glasses come with a two-year warranty, and we also enjoy bringing your old Paul Ward glasses back to life.

A real short circuit

Our commitments

The goal of creating a production and distribution model without intermediaries goes far beyond being able to offer a fair price for our glasses. It is, above all, an ecological and societal commitment.

You can't claim to be "sustainable" or "ethical" when you're flying glasses in from China. That's why we produce our glasses in Italy and our lenses less than 100 km from Paris.

We have chosen European materials and production as locally as possible.

Our glasses are now made from cellulose eco-acetate for so-called "plastic" frames; it's the most environmentally neutral material. It's produced from cotton flower polymerized using non-carbon solvents. In other words, it's petroleum-free. It's a biodegradable and recyclable material.

We believe there is still much progress to be made in terms of ecology and that every action counts. That's why we are proud of what we have accomplished, but we are also aware that there is still a long way to go before we are, one day, completely neutral.

Finally, by manufacturing 100% of our corrective lenses with Novacel, we are working to revitalize the French industrial sector at a time when none of our direct competitors produce their lenses in France or even in Europe. This is a societal act that we believe is essential. France possesses unique expertise in ophthalmic lenses. We will always campaign to preserve it.

NOVACEL Glassmaker 100% French ESSILOR Group

The best lenses just for your eyes

All our ophthalmic lenses are manufactured in France, in Château-Thierry, by Novacel. It is the 100% French subsidiary of the Essilor group and the first glassmaker with a Guaranteed French Origin.


The technologies deployed are quite simply the most advanced on the market, guaranteeing absolute comfort, particularly for progressive lenses.

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