Deliveries and returns
RETURNS
1. Deadlines
You have 15 days after receiving your order to return your purchases to us if they are not suitable.
- For orders placed on our site :
- For orders placed in store :
Please make sure to keep the tracking number so that you can follow its delivery to our premises.
Only items returned in perfect condition (with all packaging elements: case, spray, etc.) will be accepted.
2. Conditions
Returns are free regardless of the country of purchase.
For orders placed on our site :
- They must be returned in perfect condition and with all packaging elements (case, spray, etc.).
- All returns must be made in a rigid cardboard box to avoid transport shocks that could damage the glasses.
- Shipping costs remain the responsibility of the customer and cannot be refunded.
- Customs fees cannot be refunded in any way.
For orders placed in store :
- You can exchange them directly in our Atelier du Marais:
8, Rue Sainte-Croix de la Bretonnerie 75004 Paris.
- We are unable to refund orders placed in-store. Worn and/or personalized products cannot be exchanged.
3. Reimbursement period
We will refund you within 4 to 7 business days after our workshop receives your returned package. Please allow 24 to 48 hours after receiving the email for the refund to appear in your bank account.
4. My return label
Get your prepaid return voucher by contacting us by email at: hello@paul-ward.com.
Simply specify your order number and our customer service will send you a return label within 48 hours.
PAUL WARD
Parisian eyewear brand for almost 10 years
Our idea is simple, and that's probably what makes it unique: to offer beautiful, well-made glasses, with a European production circuit as close as possible.
Designed in Paris, made in Italy and sold directly, only in our stores, they are therefore more accessible.
A real short circuit
Our commitments
The goal of creating a production and distribution model without intermediaries goes far beyond being able to offer a fair price for our glasses. It is, above all, an ecological and societal commitment.
You can't claim to be "sustainable" or "ethical" when you're flying glasses in from China. That's why we produce our glasses in Italy and our lenses less than 100 km from Paris.
We have chosen European materials and production as locally as possible.
Our glasses are now made from cellulose eco-acetate for so-called "plastic" frames; it's the most environmentally neutral material. It's produced from cotton flower polymerized using non-carbon solvents. In other words, it's petroleum-free. It's a biodegradable and recyclable material.
We believe there is still much progress to be made in terms of ecology and that every action counts. That's why we are proud of what we have accomplished, but we are also aware that there is still a long way to go before we are, one day, completely neutral.
Finally, by manufacturing 100% of our corrective lenses with Novacel, we are working to revitalize the French industrial sector at a time when none of our direct competitors produce their lenses in France or even in Europe. This is a societal act that we believe is essential. France possesses unique expertise in ophthalmic lenses. We will always campaign to preserve it.