Shipping and returns
Delivery in mainland France and Monaco
Standard delivery is free on orders of €100 or more. Below that, it costs €6.50. Express delivery is available for €9.90. With standard delivery, your order normally arrives within 5 working days, excluding weekends and public holidays, at your home, a pick-up point or a business address. A tracking email is sent as soon as your order ships.
International delivery
Orders outside France are shipped by UPS or FedEx depending on the destination. Rates: €9.99 for the European Union, the United Kingdom and Switzerland; €19.99 for the United States and Canada; €29.99 for the rest of the world. The exact cost is shown before you confirm your order, and delivery times are given as a guide. Any customs duties and taxes are payable by the customer.
Returns
You have 30 days from delivery to return your glasses. They must be unworn, unaltered and in perfect condition, with their case, accessories, instructions and original packaging.
Returns are free for one frame per order. For each additional frame returned, a return fee of €5 is deducted from the refund. For example, if you return 3 frames, a €10 return fee applies. Accessories (chains, cases, cloths) are not affected.
For logistical reasons, orders placed by the same customer within 48 hours are grouped and treated as a single order, including for the calculation of return fees.
Returns are accepted for orders delivered to France, the European Union, the United Kingdom, Switzerland, Monaco, the United States and Canada. Returns from other countries are not accepted.
To start a return, email us at bonjour@paul-ward.com with your order number. You will receive a prepaid return label within 48 hours. Send your parcel back in a rigid cardboard box and keep the tracking number.
Refunds are made to the payment method used for the order, within 7 days of receiving and inspecting your glasses.
One return per order: send all the frames concerned back in the same parcel. An additional shipment is accepted only within the legal 14-day period, and its shipping costs are at your expense.
For orders delivered to France, Monaco and the European Union, standard shipping costs are refunded if you withdraw within 14 days. For orders delivered outside the European Union, the original shipping costs are not refunded.
Exchanges
Exchanges are made in store only, at our Marais workshop, 8 rue Sainte-Croix de la Bretonnerie, 75004 Paris. We do not handle exchanges by post.
Personalised items
Glasses fitted with prescription lenses, and any personalisation (custom tint, blue light filter, photochromic lenses), are made to order. They can be neither refunded nor exchanged. Polarised lenses without correction are standard and can be returned. Gift cards can be neither refunded nor exchanged.
Warranty
After 30 days, returns are accepted only in the event of a defect. The two-year legal guarantee of conformity applies in all cases.
